Inside organizations that are doing various kinds of process "work"-whether improvement projects, technology enhancements or process definition and documentation-we often hear a lot of confusion and frustration because people sometimes mean different things when they use the word "process." The most common frustration happens when two people are talking at different "levels" of process-with one person perhaps talking about a big end-to-end process such as order fulfillment while the other person is talking about a single task but one with multiple steps and considerable complexity-yet both are using the term "process".
Inside organizations that are doing various kinds of process "work"-whether improvement projects, technology enhancements or process definition and documentation-we often hear a lot of confusion and frustration because people sometimes mean different things when they use the word "process." The most common frustration happens when two people are talking at different "levels" of process-with one person perhaps talking about a big end-to-end process such as order fulfillment while the other person is talking about a single task but one with multiple steps and considerable complexity-yet both are